Refund and Return Policy
Thank you for shopping with us! We strive to provide you with the best shopping experience and want you to be completely satisfied with your purchase. In the event that you need to return or request a refund, please review our policy below.
- Eligibility for Returns and Refund
1.1. We accept returns and offer refunds for eligible products within 7 days from the date of delivery. To be eligible for a return and refund, the item must be unused, undamaged, and in its original packaging.
1.2. The following items are exempt from our return and refund policy: – Gift cards, downloadable software, and digital content. – Health and personal care items.
- Return Process
2.1. To initiate a return, please contact our customer support team within the specified return period. Provide them with your order details, including the item(s) you wish to return, and the reason for the return.
2.2. Our customer support team will guide you through the return process, including providing you with a return authorization, instructions for packaging the item, and the shipping address.
2.3. When returning the item, please ensure it is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to return the product and retaining the proof of shipment.
- Refund Process
3.1. Once we receive the returned item and verify its eligibility, we will process your refund.
3.2. We will issue refunds using the same payment method used for the original purchase. Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider.
3.3. Refunds will include the full purchase price of the returned item, excluding any shipping charges or additional fees incurred during the return process.
- Damaged or Defective Items
4.1. If your item arrives damaged or defective, please contact our customer support team immediately. We will provide guidance on the return process and arrange for a replacement or refund as appropriate.
4.2. Please provide us with clear and detailed information regarding the damage or defect, including supporting photographs if possible. This will help us expedite the resolution process.
- Exchanges
5.1. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.
- Shipping Costs
6.1. Customers are responsible for all shipping costs associated with returning items, unless the return is due to our error (e.g., damaged or defective product).
- Changes to the Policy
7.1. We reserve the right to modify or update this refund and return policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
If you have any further questions or require assistance regarding our refund and return policy, please contact our customer support team.